The onsport.com.au story
Established in 2011 and now operating out of Sydney’s sunny Northern beaches, onsport.com.au is Australia’s online sports marketplace.
Our vision is to give sport-loving Australian consumers and businesses access to the broadest and best range of quality sporting products and sporting experiences, all on the one website. We’re partnering with many of the world’s largest sports brands and Australia’s elite sporting teams, venues and personalities, to bring you a unique combination of sporting products and sporting experiences.
Why shop at onsport.com.au?
It's simple. We’ll make your online shopping experience as easy, reliable, fast and secure as possible. We also hope you have a little bit of fun along the way!
FREE & FAST Delivery and FREE & EASY Returns
Being Australian-based, we pride ourselves on FREE & FAST delivery to any Australian address (including business addresses and PO boxes). Just for being a fellow Aussie, you’ll receive FREE & FAST delivery and FREE & EASY returns on orders over $75 delivered to an Australian address.
As we’ve partnered with Australia Post, we offer you the range of delivery options to suit your needs and you can also track your order at any stage whilst it’s winging its way to you – from the moment we send it, to the moment you receive it. See our Delivery Policy and Returns Policy for details and conditions.
Australian and proud of it
Based in Sydney, onsport.com.au is proudly 100% owned and operated by Australians. Whether you’re an experienced online shopper, or you’re looking to make your first online purchase, we know you want peace of mind.
With onsport.com.au you know that your money won’t be going to an offshore bank account (we bank with ANZ), your purchase can be tracked (via Australia Post) and you can always speak to one of us during Australian daylight hours! In the very unlikely event that there is an issue with your order, you know who we are, where we are and how to get in contact with us.
Is this photo a stereotype? Yep. Does it make you want to go 'Aussie Aussie Aussie'? Too right. Is this a great way of showing how much Australians love their sport? Blood oath it is.
A safe and secure online shopping experience
We take the protection of your details very very seriously. onsport.com.au uses Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the site. What's more, you're also covered by Visa's Zero Liability Policy. If any fraudulent transactions are made using your Visa credit or debit card you'll not be liable for them - just another reason to use your Visa Card online and at onsport.com.au!
We're obsessed about brilliant customer service!
We believe that brilliant customer service can make or break your experience with onsport.com.au. We want you to tell your friends and family about us, so that they then tell their friends and so on. We think great customer service is doing the simple things well. Whether that's responding promptly to an email, returning your call or simply making sure that what you order is what you get!
Our very friendly customer service team are ready to answer any questions or receive any feedback you may have either via email: service@onsport.com.au or if it’s urgent or you’d just prefer to talk to us, please call 1300 351 461, Monday to Friday, 9am–5pm (AEST).
What makes onsport.com.au tick?
The brand
Our brand is a continually evolving creature, but essentially it stands for a fun (some would say cheeky) approach to life, not taking ourselves too seriously, but being very serious when it comes to providing you with great products and experiences and delivering fantastic customer service.
The bigger picture
We believe that the sports retail industry in Australia needed a bit of a shake up and online retailing was the way to do it. We want onsport.com.au to become the go-to online address for sporting products and experiences. We also want to bring back a real focus on customer service and build a sports retail brand that is as passionate and engaged in sport as our customers are.
Active involvement in our industry
onsport.com.au takes its responsibility as an Australian retailer very seriously. So seriously in fact that we became a member of the Australian Sporting Goods Association (ASGA) a year before we launched our website. We believe that online retailing forms a crucial part of the broader retail industry in Australia and we want to do our bit to promote the advantages of having a strong and thriving e-tailing environment here in Australia.
The real McCoy
We only work with partners that guarantee to provide us with the genuine article, so we are fully supportive of ASGA’s Counterfeit Alert Network. We guarantee that all sporting products sold at onsport.com.au are original, genuine products and will arrive at your doorstep with original packaging (plus some funky green onsport.com.au stickers!). Don’t run the risk of paying full price for counterfeit products from overseas, buy the genuine products from onsport.com.au here in Australia. If you require additional information about this important initiative please visit: www.counterfeitalertnetwork.com.au.
The onsport.com.au team
To work at onsport.com.au you need to like sport. A lot. We don’t mind whether it’s footy, netball, cricket, golf or curling – we all just love talking, watching and playing sport. We’ve assembled a team that brings together a broad range of commercial, technical and creative skills, combined with a passion for sport and 100% dedication to making onsport.com.au THE destination for online sporting product and experiences in Australia.
Andrew - Founder & Director
Andrew is passionate about all things sport and everything web. This makes his decision to co-found Australia’s online sports marketplace either a massive stroke of luck or pure genius. We like to think it’s the latter. Previously he spent a few years collecting degrees and working in corporate Australia, but is now putting that learning into practice, as well as letting his long-hidden creative side flourish.
Andrew plays in various sports teams around Sydney and spends a lot of time reading and researching the latest in online retailing when he’s not ‘working’. He’s a passionate Pies fan (every business needs at least one), but he can also be found cheering on the Wallabies, Socceroos, the Australian cricket team and any other team that plays in green and gold.
Matt – Founder & Director
Although born in London, Matt has 'gone native' and has called Sydney home for the past 10 years. In a previous life, he had a number of senior product, marketing and business development roles in financial services, but after 15 years realized that he didn’t like wearing a suit and tie everyday… or financial services. Matt is an all-round sports fan (some would say just round) and is on a mission to be in Rio when the Socceroos (or England) win the FIFA 2014 World Cup.
Matt’s primary role at onsport.com.au is business development, whether that be doing deals with sports partners, such as major venues, teams and sporting personalities or corporate partnerships and sponsors. The rest of the team are happy with this as they generally like to keep him away from anything technical, which is ironic really, it being a web business!
Clare – Business Development Manager
Clare is the dark horse of the team and claims to have never been photographed prior to joining onsport.com.au (although she does a great silhouette). Clare’s been running a football (or soccer?) retail business in Sydney for the past 4 years. Her sporting passion is also the round ball game, although she also feels the need to run from Manly to the Spit on a regular basis. At onsport.com.au, Clare manages the ongoing relationships with our sports partners and provides invaluable (and sometimes unbelievable) insight into the very complex logic of the female shopper.
Jenny – Customer Service Manager
Jenny is in charge of our very friendly and efficient customer service team, who are responsible for helping you get the most out of onsport.com.au. If the team don't answer the phone when you call the only reason will be that they're already busy helping out other onsport.com.au customers. Don't worry though, if you leave a message it will soon be your turn and it will be worth the wait!
The team is based just up the road from the stunning Mona Vale beach. If everyone worked that close to the sun, sand and surf, we’d all be as happy as Jenny and her team. If you look really closely some days you may just be able to see Jenny on her evening walk along the beach - fully kitted out in onsport.com.au product of course.
Neil – Logistics Manager
Neil is commonly described as a logistical genius, but we respect him more for his ability to reverse park a forklift, with one hand whilst singing Welsh rugby songs (within all OH&S guidelines naturally). If you order products that are sent out from our Warriewood Distribution Centre, then it’s Neil and his team that make sure it’s carefully picked, packed and sent to your doorstep as quickly as possible.
Kirstin - PR Manager
Kirstin is an honorary member of staff, but she loves onsport.com.au, sport and telling everyone she meets about us. Kirstin is our very media-friendly PR Manager and expert Tweeter. If the reason you're on our site is because you read, heard or saw something about onsport.com.au in the media, then there's a very high chance that Kirstin and her team had something to do with it.
Jesse - Intern
Jesse joined the onsport.com.au adventure a few weeks prior to launch and now fully understands the term ‘dropped in at the deep end’. He already has a commerce Degree and is currently studying Sports Business Management at the Australian College of Physical Education (ACPE). He’s another big fan of all sports, but his passion is the English Premier League. Unfortunately he has received some bad advice in the past and supports Manchester United. @Jesse is borderline Gen Y, which means we only talk to him via email, SMS or Facebook. Sometimes we only communicate via RT’s. #honest. Jesse gets involved with anything and everything because that’s what a good internship is all about.
Ellie & Olly – Product Testers
We take our market research very seriously indeed, so have hired* Ellie (4.5yrs old) and Olly (2yrs old) to help us test and select our product range. The process is simple – if they fight over it we stock it, if they play with the box we don’t. These product munchkins (it’s a technical retailing term) also test the durability of all products and only those lasting for more than 2 hours of intense toddler treatment make it on to the site.
*We are of course only joking here, we haven’t actually hired kids. They donate some of their playtime to the business, in return for the sheer enjoyment of being surrounded by thousands of cardboard boxes, bright green onsport.com.au stickers and the odd Freddo.