About Onsport

About Us

About onsport.com.au

Australia's best online sports and fitness store

Established in 2011, onsport.com.au is one of Australia's newest, boutique fitness and online sports stores. We strive to offer fitness and sport loving Australians a simple, yet elegant, online shopping experience, providing a wide range of genuine, authentic and high quality, men's and women's sportswear, activewear, fitness apparel, sports leisure apparel, swimwear, supporter gear, running shoes, sports compression, exercise equipment, accessories and much more.

We accept Visa, MasterCard, American Express, PayPal or Velocity Frequent Flyer Points (or a combination of credit card and Velocity Points redemption) for payment.

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Above: the outside of onsport.com.au's offices in Sydney, Australia 

Who are we and what are we about?

It’s decision time. We hope you were just about to click ‘Add to Cart’ because we’re ready to receive your order now.  But, if you’re still not sure, we’d like to know why. We haven’t given up on getting your order yet and neither should you!

There are no stupid questions.

If there is anything that you need to know about the product(s) you are considering purchasing, please, please, please email us and ask the question.  Don’t assume that just because it’s not written down we don’t know the answer or can’t find it out for you. Are we serious? Yep (OK that last one was a stupid question!).

You still can’t find what you’re looking for?

If you’re looking for a particular item and can’t find it on our site contact us because we may be able to track it down for you!  Whether it’s a different color, size or product from any of the brands we do sell, send us an email and we’ll see if we can find it for you.  Use us like your own personal shopping service, it’s what we are here for after all! 

Is it deal or no deal?

If you’ve seen the item cheaper elsewhere at another Australian retailer, so why don’t you make us a genuine offer?  Just click here and tell us what you'd like to order and how much you’re prepared to pay for it.  We think we’re already pretty competitive, but tell us where and when you saw the deal and if we can match it, we will!

If you’re looking to buy two or more of the same item, definitely give us a call or email us, as we love doing discounts for bulk orders. The same goes for exercise equipment.

This could be the start of a beautiful relationship.

You’ve found the product you’ve been looking for, so if it’s not you, it must be us.

Here's why you should shop with onsport.com.au:

I am. You are. We are Australi-an.

  • We are owned and operated by Australians.

  • We are based in Sydney, Australia.

  • Our website is onsport.com.au (and we’re very proud of our ‘.AU’!)

  • Don’t be un-Australian. Wear thongs, eat lamb and shop at onsport.com.au!

As Aussies we love an underdog! Help start the rebellion.

  • Sports retail in Australia has been dominated by one particular brand for a long, long time – it’s time for a change Australia!

  • Who ate all the pies? The big boys in the sports retail industry aren’t too happy about sharing a slice of their pie with new retailers like us. We think it’s time they did and we need your help to do it.

  • We’re a young company giving it a go and supporting the Australian economy. We’d love your support so please try us out! Remember how that story about David and Goliath turned out?

  • We think the major players have lost sight of what’s important – you the customer. So vote for a bit of old-fashioned customer service and support Australia’s best online sports store, onsport.com.au today. 

We love our customers.

  • We want you to enjoy your shopping experience with us,

  • You can email us or call us (1300 351 461) during Aussie working hours (how convenient),

  • We will respond to your questions quickly,

  • We will resolve any issues even quicker,

  • We actually like talking to our customers,

  • We don’t employ anyone who’d rather be texting their mates instead of helping you out. OMG. LOL. WTF!

  • A retailer who values great customer service – now that is un-Australian!

We’re trustworthy and genuine. You can trust us. Honestly.

  • We know shopping online can feel like risky business sometimes, especially if you’re an online shopping newbie, so we want to give you some comfort.

  • Just because we’re made of clicks and not bricks doesn’t mean we are not a serious operator.

  • We’re a real business, with real people, with real values and real integrity. For real!

  • We use a secure, Australian payment gateway and our site is fully encrypted (that’s as safe as it sounds, trust us)

  • Your hard-earned coin and/or personal details never leave Australian shores (and nor should they unless you’re with them!)

  • You can find us in the White Pages, you can check out our company background with ASIC and you can ask the ASGA (Australian Sporting Goods Association) all about us too. If you’re ever in the Roseville area of Sydney pop in and say hello. You can’t get much more real than that.

  • Don’t risk it. Keep it local and keep it real! 

We deliver on what we promise. Literally.

  • All orders over $75 are delivered for FREE anywhere in Australia (and we mean anywhere). No disclaimers on that one - we’ve delivered to onsport.com.au customers in every corner of this great, big, awesome country.

  • We also offer FREE returns on orders over $75, with a no questions asked money back guarantee.  No catches, no small print, no dramas.

  • You can track your order via Australia Post online, from door to door and depot to depot.

  • If there any issues with delivery, give us a call and we’ll sort it out on your behalf (excludes dealing with over-friendly dogs or neighbors)

  • She’ll be right mate…you hope. With onsport.com.au you’ll know it’s going to be alright.

We have some high-flying partnerships.

  • We are the preferred sports partner of Velocity, the frequent flyer program of Virgin Australia

  • You earn at least 2 Velocity Points per dollar spent on our site

  • You can redeem your Velocity Points (or use Points + Pay) for anything we sell online

  • Over 3.5m Australians have Velocity Points and we’re looking forward to welcoming them all to our online store soon (just maybe not all at once).

We’d love to add you to the rapidly growing list of satisfied onsport.com.au customers. So, please “Add to cart” now - you’re only a click away from getting ON! Board. 

Top sports brands online

Onsport.com.au serves up to you authentic product, from some of the biggest sports and fitness brands on the planet, including: adidas, Reebok, 2XU Compression, Lorna Jane, Running Bare, Canterbury, Speedo Australia, Arena Swimwear, Rival Swimwear, Titleist, TaylorMade, Gilbert, Steeden and more...

What we strive for...

It's our aim to arm you with all of the tools that you need to achieve your fitness and sporting aspirations and ultimately for you to lead an active and healthy lifestyle. We also aim to provide you with the very best customer service at all times. If you have a question at any time, about anything, please don't hesitate to ask us and we'll respond to you quickly.

At onsport.com.au, we recognise that everyone has their own individual and unique fitness, health or sporting goals and their own versions of what happiness looks like to them. Whether you are into yoga, dance, spin or pump classes, running marathons, racing triathlons, lifting big weights, lifting small weights, or simply walking around the block to stay fit, we want to help you achieve YOUR vision of happiness.

We believe technology should make everyone’s lives easier, not more complicated and one of our philosophies is that online shopping should be as easy as using an iPod to listen music. As a result, we work day and night to optimise your online experience with us so that it is seamless and enjoyable for you from start to finish. 

We’re partnered with some of the world’s largest sports brands and we continue to add a number of new and exciting brands to our site each month, so please be sure to check our site regularly for the latest brands and updates.

Why shop at onsport.com.au?

It's simple. We’ll make your online shopping experience as easy, reliable, fast and secure as possible. We also hope you have a little bit of fun along the way! Just a few of the many reasons to shop at our great Australian online sports store:

  1. Customer service obsessed - we love helping out our customers in any way we can and love providing what we feel is the best Australian-based service on offer. Whoever said you cannot get service online hasn't shopped at onsport.com.au! Have a question now or don't believe us? Shoot us a quick email to try our service and we'll help you quicker than you'd expect... contact@onsport.com.au.
  2. Earn Velocity Points on purchases - earn your way to your next purchase on our site via redeeming Velocity Points, or your next flight, or car rental or something else from Velocity Frequent Flyer, with every dollar you spend on credit card or PayPal at onsport.com.au earning you Velocity Frequent Flyer Points.^
  3. Redeem Velocity points for purchases - redeem your Velocity Points directly within onsport.com.au's shopping cart to pay, or part-pay, for your orders (or you can pay the traditional way with credit card / PayPal).^
  4. Fast and free delivery - all orders over $75 delivery to anywhere in Australia are delivered free. We'll dispatch your order as quickly as possible and go the extra mile to get your order to you as quickly as we can.
  5. Free and easy returns - worried about your size, or what the colour / style looks like in real life and concerned you won't be able to return it? You shouldn't be, let us take that weight off your shoulders and ease your mind. With free and easy returns at onsport.com.au when your order total exceeds $75, you can shop multiple sizes and return the ones that don't fit, or shop multiple colours / styles, pick the ones that suit you the most and return the others. Or you can simply order what you think is your size, if it's wrong, send it back and try another size. It's JUST like shopping in a bricks and mortar store and handing the clothes back to the sales assistant.
  6. Australian and proud of it - we're Aussie based, providing slick, good old fashioned Aussie service. If you have any questions, returns or general issues (we hope not but very occasionally they crop up), we're only a few business hours away from responding to your email or a local call away on our 1300 number. Plus you'll talk to our helpful staff based in Australia. That's something you will struggle to get when shopping overseas...

Flattery will get you everywhere

What some of our customers are saying about us (they are not employees' family members, we promise!):

"I received my tights today as well and they are perfect. Thank you for your amazing service. I will certainly be recommending your company to all and will visit your site when I am looking for sporting gear. I will also like on facebook. I hope your website does as well as it deserves." - Karin

"Thanks Jesse, greatly appreciated. I regard customer service highly... I will be sure to use Onsport again as you and your team are doing a great job in communicating the issue and rectifying it as best you can. I will also be recommending the site to others." - Andrew

"Thanks Andrew, applied the code and items purchased. Big grin. Thanks for such a quick reply." - Nathan

"On behalf of my son, we would just like to say a big thank you to onsport for the quick delivery of the Newcastle Knights Youth Jersey. I sent the order first thing on Thursday morning and at our request you were able to organise delivery by the Friday afternoon. As mentioned in the order we were going to the Dragons vs Knights game Friday night and as it was my son’s 9th birthday he really wanted to wear his new Knights jersey to the game. As I am not always comfortable ordering items online I was a bit hesitant but onsport.com.au well and truly delivered. We will definitely use onsport.com.au for our future sporting needs. Thanks again." - Jodie and Daniel

"Oh that’s great!! Thank you so much. They’re hard to get over here, especially in the size i am after which is a XXXL. So yes, if you could put one aside for me that would be great! Thank you so much for your help and great communication." - Jasmine

"Just recieved the Jersey on Saturday! Thank you so much, it looks great! Will be purchasing from your site again some time soon. Thanks!" - Toma

"Thank you for outstanding service and I'll be happy to shop with you in the near future. Thanks again." - Cameron

"Kia ora Jesse, yes i'm happy with that, good doing business with you guys nga mihi... Thank you, I recieved the parcel Friday and am very happy with it. Will be dealing with ONSPORT again in future, have a great day." - Daisy

"Thanks, Jesse! I'm thrilled that you've got the 9.5 on its way... Dealing with people like you makes the online shopping experience very nice indeed." - Joanne

"Your service is wonderful. We received the card and will collect the swimmers tomorrow from our post office. Will definitely purchase from onsport again." - Shelley

"These are for me (got the others for my 2 daughters and they said they are fantastic!)" - Margaret

"Just a quick note to say thank you for the great customer service I experienced when placing my first order with your company. I was very pleased with your rapid and courteous responses to both my original order and my replacement request. With myriad companies competing for our online spend it is refreshing to deal with a company that delivers on its promises. Best wishes for your company's continued success." - Gary

"Cheers Jesse! You guys seriously have the best customer service I've come across in a long time. It's very much appreciated!" - Roanna

We'd like to say a huge THANK YOU and "right back at you" to our wonderful customers! We have, hands down, the best customers in Australia...

FREE & FAST Delivery and FREE & EASY Returns

Being Australian-based, we pride ourselves on FREE & FAST delivery to any Australian address (including business addresses and PO boxes). Just for being a fellow Aussie, you’ll receive FREE & FAST delivery and FREE & EASY returns on orders over $75 delivered to an Australian address.

As we’ve partnered with Australia Post, we offer you the range of delivery options to suit your needs and you can also track your order at any stage whilst it’s winging its way to you – from the moment we send it, to the moment you receive it. See our Delivery Policy and Returns Policy for details and conditions.

Australian and proud of it

Based in Sydney, onsport.com.au is proudly 100% owned and operated by Australians. Whether you’re an experienced online shopper, or you’re looking to make your first online purchase, we know you want peace of mind.

With onsport.com.au you know that your money won’t be going to an offshore bank account, your purchase can be tracked (via Australia Post) and you can always speak to one of us during Australian daylight hours! In the very unlikely event that there is an issue with your order, you know who we are, where we are and how to get in contact with us.

Accepted payment methods

onsport.com.au accepts the following payment types: Visa, Mastercard, American Express, PayPal or the redemption of Velocity Frequent Flyer Points (or a combination of these).

payment options 

You'll notice when you view any of our products that there is a dollar ($) price AND a Velocity Points amount. This means you can pay for your purchases either by the traditional methods of credit card, PayPal or gift card, OR, thanks to our partnership with Velocity Frequent Flyer (the loyalty points program of Virgin Australia), you can redeem your Velocity Points directly within onsport.com.au to pay for your orders. If you do not have sufficient Velocity Points to purchase the sporting product(s) you are after, don't worry, you can redeem your Velocity Points and pay the difference (balance owed) with a credit card or PayPal. We call this "Points+Pay".

You'll also earn at least 2 Velocity Points per dollar (sometimes more during promotional periods) for every dollar you spend on onsport.com.au. Please note, the Points displayed on a product listing underneath the $ amount refers to the number of Velocity Points you can redeem to purchase the product in full using Velocity Points.

A safe and secure online shopping experience

We take the protection of your details very very seriously. onsport.com.au uses Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the site.  What's more, you're also covered by Visa's Zero Liability Policy. If any fraudulent transactions are made using your Visa credit or debit card you'll not be liable for them - just another reason to use your Visa Card online and at onsport.com.au! 

We're obsessed about brilliant customer service!

We believe that brilliant customer service can make or break your experience with onsport.com.au. We want you to tell your friends and family about us, so that they then tell their friends and so on. We think great customer service is doing the simple things well. Whether that's responding promptly to an email, returning your call or simply making sure that what you order is what you get!

Our very friendly customer service team are ready to answer any questions or receive any feedback you may have either via email: service@onsport.com.au or if it’s urgent or you’d just prefer to talk to us, please call 1300 351 461, Monday to Friday, 9am–5pm (AEST). 

What makes onsport.com.au tick?

Active involvement in our industry.

onsport.com.au takes its responsibility as an Australian retailer very seriously. So seriously in fact that we became a member of the Australian Sporting Goods Association (ASGA) a year before we launched our website. We believe that online retailing forms a crucial part of the broader retail industry in Australia and we want to do our bit to promote the advantages of having a strong and thriving e-tailing environment here in Australia. 

ASGA logo 300x

The real deal.

We only work with partners that guarantee to provide us with the genuine article, so we are fully supportive of ASGA’s Counterfeit Alert Network. We guarantee that all sporting products sold at onsport.com.au are original, genuine products and will arrive at your doorstep with original packaging (plus some funky green onsport.com.au stickers!).  Don’t run the risk of paying full price for counterfeit products from overseas, buy the genuine products from onsport.com.au here in Australia. If you require additional information about this important initiative please visit: www.counterfeitalertnetwork.com.au.

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^To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions, available at virginaustralia.com/velocity, as amended from time to time.