Yes, we only deal directly with the main wholesalers or fully approved licensed agents in Australia and overseas (in some cases). We deliver products in their original packaging and only supply genuine products. As a member of the Australian Sporting Goods Association (ASGA), onsport.com.au is a member of the Counterfeit Alert Network. For more information visit: www.counterfeitalertnetwork.com.au

All orders must be paid for in Australian Dollars. The actual amount charged in NZD will depend on the financial institution's exchange rate at the time of processing the transaction.

No, all orders must be sent to your nominated delivery address. You can however send your order to a business address (i.e. your workplace) if you know you will be at work around the time the delivery will be made or you can have someone else at your delivery address sign for it.

By all means! From mid-October 2011, you’re able to use your points to pay for anything on the site in full, or you can combine points with other payment methods such as credit card or e-vouchers.

Yes, we can deliver to your place of work. Please ensure to include the Business Name in the delivery address when ordering so the delivery driver can find the address easily. We encourage you to nominate your work address as your delivery address if you are likely to be at work during the week when your order is being delivered as someone must sign for your delivery.

Yes! You will earn 2 Velocity Points for every $1 spent on the site on every purchase made. From time to time you may earn additional or bonus Velocity Points on all or selected purchases. Look out for information around bonus point promotions in communication from Velocity Frequent Flyer or onsport.com.au.

We are unable to refund Velocity Points under any circumstances. To obtain a refund for products you purchased using Velocity Points, you will need to select your method of refund (Electronic Funds Transfer to your bank account) or credit to an onsport.com.au e-voucher.

Yes, we deliver to any PO Box Address in Australia.

Yes, only IF you qualify for FREE returns. See the Returns Policy for conditions and detailed information. Where you do not qualify for free returns, we will deduct the cost of shipping from your refund.

We deliver internationally to New Zealand only at this point.

No. onsport.com.au does not store your credit card details. Your credit card details need to be entered each time you make a purachse so that each time they can be separately processed by the secure payment gateway provided by SecurePay and ANZ.

All orders can be viewed in your account under order history after you have signed into onsport.com.au.

Experiences are provided to you by onsport.com.au's network of elite sporting teams, sporting venues and Australian-based athletes. When you purchase an experience you will be sent details of how to participate in your experience, the key information for you to know before the experience and for on the day of the experience and you'll also be given the experience provider's contact details in case you need to contact them. The experience provider (not onsport.com.au in most cases) will run the experience for you.

A quick way to find a sporting product or experience you are looking for is to type a search term such as brand name, team name, venue name and/or product name or product number into the onsport.com.au.

Enter your search terms in the search bar and press enter/return.

Alternatively, you can use the main menu (the green bar at the top - you can't miss it) to navigate through the product and experience categories or browse by the applicable sport.

First, review the process in the Returns Policy on onsport.com.au and then email us: service@onsport.com.au requesting a returns label to be emailed to you or to request a returns sticker to be snail mailed (posted) to you.

Click into the product/experience detail page, review the product/experience and then click the “add to cart” button. Once you have completed your shopping, click on your cart total in the top right hand corner of the site to begin the checkout process.

You can check the status of your order by logging into your account and reviewing your order history. Once handed to our delivery provider, AusPost, you’ll be notified that your products are on their way to you and you can then track your order as it wings its way to you! You can do this by using the AusPost tracking number and hyperlink contained in the email we sent you notifying you that your products have been dispatched from our warehouse.

Alternatively, you can access the tracking number for your products by logging into your account and retrieving it from your order history. You can then enter this tracking number into the ‘track your items’ section in the left hand panel of the AusPost website: http://auspost.com.au/index.html.

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

To use a promotional code you need to enter it into the promotional code field during the checkout process. The shopping cart will display in the payment summary the discount you have received as a result of using the promotional code.

If you've received an onsport.com.au e-voucher and want to use it, add any products that you'd like to your cart and proceed to the checkout. At the checkout page, you'll have an option to apply an e-voucher code. Insert your code in the gift voucher box and the cart will update to reflect the application of your e-voucher towards your purchase.

You can either select our Bolt! Delivery service (at a reasonable cost to you), delivering your products to you next business day (see Delivery Policy for applicable postcodes), or for extremely urgent deliveries, we can arrange for your products to be sent via a courier to you (at a reasonable cost to you), in most cases on the same day or early the next day.

On very rare occasions we may pick, pack and send you the wrong products. If you believe this has occurred, please contact us via email: service@onsport.com.au or call us on 1300 351 461 if it’s urgent.

Absolutely. onsport.com.au understands that your personal information and credit card data is extremely sensitive and important to you. We use a range of electronic and physical security protection devices to protect your personal data and credit card information from unauthorized access, including a high standard of security encryption provided by one of the leaders in internet security, Verisign (www.verisign.com)

An advantage of shopping with onsport.com.au is speed of delivery. onsport.com.au uses Australia Post to deliver directly from any of our distribution centres around Sydney to your doorstep. If you live in a capital city on the East Coast of Australia (Sydney, Brisbane, Melbourne) or surrounding smaller cities, you should receive your order within 2 business days of notification that we've dispatched your order (using our Sprint! Delivery service). All other regions in Australia should expect delivery to take 3-5 business days. Residents of remote areas of Australia should allow 6-7 business days for delivery. For delivery addresses outside of Australia (we deliver to New Zealand only at this point) should allow for 5-7 business days for delivery (excluding customs processing time).

Your personal data is kept secure on servers at all times as your personal data is transmitted using secure, encrypted pages. Your email address will not be shared with random third parties and certainly will not be sold to third parties. From time to time we may send you email offers that we believe may interest you. We may also share your email address with our supplier partners (wholesalers and experience providers) for the purpose of them getting in touch with you about a product or experience you've ordered or to send you from time to time offers they believe might interest you and be relevant to you. We will never misuse your personal data.

We accept Visa, MasterCard, PayPal and if you’re a Velocity Frequent Flyer you can use your Velocity Points (or a combination of Velocity Points + Visa/MasterCard to make a purchase). If you’ve been lucky enough to receive an onsport.com.au e-voucher you can use that to make purchases!

Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one or some of the products may have been sent directly to you from one of our partner suppliers. Please contact us via email: service@onsport.com.au to check the status of the other products you have not yet received. If in the rare chance we have missed a product off your order, we will send it to you immediately.

Our website removes out-of-stock items from the online store, but occasionally an item sells out at the same time as you place your order. If an item on your order is sold out, we will still ship any other products or confirm any other experience bookings and include an explanation in your package about any excluded items. We will reverse any payment made for an out of stock product or experience.

In the unlikely event you experience a technical issue when you submit your order, please call us on 1300 351 461 Mon–Fri, 9am–5pm AEST and we’ll advise if we’ve received your order and whether your transaction has been processed or not.

Velocity Frequent Flyer is the loyalty program of Virgin Australia. To earn Velocity Points you must be a Member of the program. For further information please visit www.velocityrewards.com.au

See our Returns Policy for detailed information and conditions.

Your personal information and credit card information is protected by a number of technologies including Verisign’s Secure Sockets Layer (SSL) encryption. Verisign is used and trusted by sites and consumers throughout the world.

Using the returns label sent to you (either via email or mail – if you haven’t contacted us for a returns label, please email us at service@onsport.com.aufor a return label to be sent to you):

onsport.com.au returns
Unit 2, 3 Apollo Street
Warriewood NSW 2102
AUSTRALIA

onsport.com.au acts as an aggregator of events and experiences that are provided by a range of partners. We work directly with elite sports organisations such as teams, codes and players, as well as with event management companies or other third parties that have access to exciting sporting experiences.

You'll qualify for FREE delivery if you place an order exceeding $75 Australian Dollars for delivery to an Australian address only. See Delivery Policy for full details.

Once your order is submitted to onsport.com.au, it is received by our distribution centres (fancy name for warehouses) and shortly thereafter your order will be picked, packed and dispatched to our shipping provider, Australia Post.


It may only be a few hours from the time you submit your order to the time your order is dispatched to our shipping provider.
 Please call us immediately if you have placed an order and you wish to change or cancel it.

If your order has not been dispatched to our shipping provider, we MAY be able to change your order, including cancelling it.