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IMPORTANT UPDATES

During COVID we continue to ship orders on weekdays from our Sydney-based warehouse (and drop ship suppliers, in the case of selected bulky goods). All orders are shipped from within Australia. We are currently experiencing high order volumes and are shipping orders as quickly as we can, so please bear with us during this challenging time as there may be delays from time to time with shipping.

We have been advised by Australia Post that there are some delays in their network for interstate deliveries. If you live outside of New South Wales, please allow for additional business days to receive your order after it has shipped from our Sydney warehouse due to these Australia Post network delays.

We have temporarily paused Velocity Points redemptions via our site until further notice. We apologise for any inconvenience this may cause. We continue to accept all other payment types (credit card, Paypal, Zip Pay).

onsport.com.au may be an advanced online store, but friendly, human, Australians actually run onsport.com.au! If you'd like to interact with a friendly, human Australian, read on...

If you have a question about our Aussie-based sports and fitness online store, any of the top brands we sell online, a product-specific question, want to check the status of your order, or if you just generally want to engage with someone at onsport.com.au, we'd love you to get in touch with us!

Our overly excited (too much Red Bull!), delightful and well trained customer service staff are keen to hear from you! Please send us an email to: contact@onsport.com.au, or Live Chat with us between 9am and 5pm AEST Monday-Friday.

If you'd like to contact us over the weekend, that's no problem, you can either leave a us a quick voicemail on our phone, or shoot us an email and we'll respond as quickly as we can (email responses within a few hours). There's also a lot of information in our FAQ section, if you have what might be a quick and easy question that someone may have asked before.

Customer Service Opening Hours (Sydney-time)

Monday - 9am-5pm

Tuesday - 9am-5pm

Wednesday - 9am-5pm

Thursday - 9am-5pm

Friday - 9am-5pm

Saturday - Closed

Sunday - Closed

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Good old-fashioned customer service

We know that you love the convenience of shopping online - there's no need to leave the house, try and find a park or wait in line at the check out. We also know that sometimes you just want to ask a quick question or double check some information.

If you'd like to chat with one of our friendly customer service representatives please jump onto our Live Chat, Monday to Friday, 9am – 5pm AEST or email us at contact@onsport.com.au.

We're very social and so is our media...

Blog

Show your love of sport and fitness and be entertained by our blog!

Instagram

Follow us on Insta

@onsportcomau to follow our story, hear about new partners and products and to receive exclusive social media offers from time to time.

Facebook

Please like us

Become a fan of onsport.com.au by liking us on our Facebook page. As a member of our Facebook page you'll receive the latest offers, news and funny stuff before anyone else does. If you like onsport.com.au, please like our page today: http://www.facebook.com/onsport.com.au.

It's old school, but then so are we!

Although we LOVE the web and all things beginning with “e” (like email) … we’re also a bit old school and look forward to receiving things in the post (just like you receiving a FREE delivery from onsport.com.au). If you have the urge to hand write and post us a letter, we promise to read it!

Please send all written correspondence to:

Onsport.com.au Customer Service
11 Burrows Road South
St Peters NSW 2044

Media Enquiries and Opportunities

For more information about onsport.com.au or to discuss potential media opportunities, please contact email us first at: contact@onsport.com.au and use "Media Enquiry" in the subject line and we'll respond to your enquiry either via live chat or email.