Contact Onsport may be an advanced online store, but friendly, human, Australians actually run! If you'd like to interact with a friendly, human Australian, read on...

If you have a question about our Aussie-based sports and fitness online store, any of the top brands we sell online, a product-specific question, want to check the status of your order, or if you just generally want to engage with someone at, we'd love you to get in touch with us!

Our overly excited (too much Red Bull!), delightful and well trained customer service staff are keen to hear from you! Please send us an email to:, or Live Chat with us (between 9am and 5pm AEST Monday-Friday).

If you'd like to contact us over the weekend, that's no problem, you can either leave a us a quick voicemail on our phone, or shoot us an email and we'll respond as quickly as we can (email responses within a few hours). There's also a lot of information in our FAQ section, if you have what might be a quick and easy question that someone may have asked before.

Customer Service Opening Hours (Sydney-time)

Monday - 9am-5pm

Tuesday - 9am-5pm

Wednesday - 9am-5pm

Thursday - 9am-5pm

Friday - 9am-5pm

Saturday - Closed

Sunday - Closed

Information you provide to us will not be passed on to third parties.
Read our Privacy Policy.

Good old-fashioned customer service

We know that you love the convenience of shopping online - there's no need to leave the house, try and find a park or wait in line at the check out. We also know that sometimes you just want to ask a quick question or double check some information.

If you'd like to chat with one of our friendly customer service representatives please jump onto our live chat, Monday to Friday, 9am – 5pm AEST.

We're very social and so is our media...

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Show your love of sport and fitness and be entertained by our blog!

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Follow us on twitter

@onsport_com_au to follow our story, hear about new partners and products and to receive exclusive social media offers from time to time.

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Please like us

Become a fan of by liking us on our Facebook page. As a member of our Facebook page you'll receive the latest offers, news and funny stuff before anyone else does. If you like, please like our page today:

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It's old school, but then so are we!

Although we LOVE the web and all things beginning with “e” (like email) … we’re also a bit old school and look forward to receiving things in the post (just like you receiving a FREE delivery from If you have the urge to hand write and post us a letter, we promise to read it!

Please send all written correspondence to: Customer Service
11 Burrows Road South
St Peters NSW 2044

A Direct Line To The Directors

Our Directors, Matt and Andrew are always keen to hear directly from customers, whether you’ve got feedback on the site, a business opportunity or have feedback as to how we can improve your shopping experience for next time. Send them an email directly to and they’ll aim to get back to you within 7-10 business days.

If you have a more general question you can complete our online contact form above, or alternatively, send an email to our main email address: We'll respond to emails quickly (usually within a few hours during a weekday). If it’s a more urgent request and it can't wait, please contact us via Live Chat.

Media Enquiries and Opportunities

For more information about or to discuss potential media opportunities, please contact email us first at: and use "Media Enquiry" in the subject line and we'll respond to your enquiry either via live chat or email.