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Reward yourself at Australia’s best online sports store
We currently accept Visa, MasterCard, American Express, Afterpay, PayPal, Zip Pay, Klarna and Qantas Points. If you’ve been lucky enough to receive an onsport.com.au e-Gift Card you can use that to place orders for fabulous sporting product!
Orders can often be sent in multiple satchels/boxes as they may not fit in one satchel/box, or some of the products may have been sent directly to you from one or more of our wholesale partner suppliers. Please contact us via email: firstname.lastname@example.org to check the status of your order and if the other products you ordered have not been received within two days of receiving your first part of your order. If in the rare chance we have missed a product off your order, please notify us and we will send it to you immediately. Chances are we have already realised and it's on its way to you before you contact us.
Our website removes out-of-stock items from the online store, but occasionally an item sells out at the same time as you place your order. If an item on your order is sold out, we will still ship any other products or confirm any other experience bookings and include an explanation in your package about any excluded items. We will reverse any payment made for an out of stock product or experience.
In the unlikely event you experience a technical issue when you submit your order, please Live Chat with our friendly customer service team Mon–Fri, 9am–5pm AEST or send us an email: email@example.com and we’ll advise if we’ve received your order and whether your transaction has been processed or not.
See our Returns Policy for detailed information and conditions.
Your personal information and credit card information is protected by a number of technologies including Verisign’s Secure Sockets Layer (SSL) encryption. Verisign is used and trusted by sites and consumers throughout the world.
Using the returns label sent to you (either via email or mail – if you haven’t contacted us for a returns label, please email us at firstname.lastname@example.org for a return label to be sent to you):
11 Burrows Road South St Peters NSW 2044
Existing Afterpay, Zip Pay, Klarna & PayPal users who would like to use one of these payment method when placing an order can click on the relevant payment option near the credit card options and then click on the "Submit" button below. This will then transfer you to the Afterpay, Zip Pay, Klarna or PayPal site (depending on your payment selection) to log in and once you confirm your order in one of these payment sites, you'll be directed back to onsport.com.au and if approved, you'll see the order confirmation page.
Yes, we ship internationally to the following countries: New Zealand, Austria, Belgium, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Malaysia, Netherlands, Norfolk Island, Norway, Samoa, Singapore, Sweden, Switzerland, Taiwan, Tonga, United Kingdom, United States. We ship internationally lightweight apparel ONLY. For fees and further details, see our Delivery Policy.
No, all orders must be sent to your nominated delivery address. You can however send your order to a business address (i.e. your workplace) if you know you will be at work around the time the delivery will be made or you can have someone else at your delivery address sign for it.
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the delivery address when ordering so the delivery driver can find the address easily. We encourage you to nominate your work address as your delivery address if you are likely to be at work during the week when your order is being delivered as someone must sign for your delivery.
To use a promotional code, you need to enter it into the promotional code field on the first page of the shopping cart during the checkout process. The shopping cart will display in the payment summary the discount you have received as a result of using the promotional code. You may only apply one promotional code to your order, you cannot use multiple promotional codes within the same order or transaction.
First, review the process in the Returns Policy on onsport.com.au and then email us: email@example.com. requesting a returns label to be emailed to you or to request a returns sticker to be snail mailed (posted) to you.
Yes, we deliver to any PO Box Address in Australia. There may be a 2-5 business day delay with shipping Fitbit orders to a PO Box.
If you've received an onsport.com.au e-Gift Card and want to use it, add any products that you'd like to your cart and proceed to the checkout. At the third page in the payment cart, you'll have an option to apply an e-Gift Card/e-Voucher code. Insert your code in the gift voucher box and click the button next to the box and your shopping cart will update to reflect the application of your e-Gift Card towards your purchase.
You can check the status of your order by logging into your account and reviewing your order history. Once handed to our delivery provider, AusPost, you’ll be notified that your products are on their way to you and you can then track your order as it wings its way to you! You can do this by using the AusPost tracking number and hyperlink contained in the email we sent you notifying you that your products have been dispatched from our warehouse.
Alternatively, you can access the tracking number for your products by logging into your account and retrieving it from your order history. You can then enter this tracking number into the ‘track your items’ section in the left hand panel of the AusPost website: http://auspost.com.au/index.html.
Click into the product detail page, select your size (if applicable), the quantity you would like to order, then click the “add to cart” button. Note, if all sizes are greyed out and not selectable, this product is temporarily out of stock.
You can then either proceed to your cart or continue shopping and adding products to your cart. Once you have completed your shopping and are ready to check out, click on the green cart in the top right hand corner of the site to begin the secure checkout process.
You'll qualify for FREE shipping if you place an order exceeding $99 Australian Dollars for delivery to an Australian address only. See Delivery Policy for full details.
Your personal data is kept secure on servers at all times as your personal data is transmitted using secure, encrypted pages. Your email address will not be shared with random third parties and certainly will not be sold to third parties. From time to time we may send you email offers that we believe may interest you. We may also share your email address with our supplier partners (wholesalers and experience providers) for the purpose of them getting in touch with you about a product or experience you've ordered or to send you from time to time offers they believe might interest you and be relevant to you. We will never misuse your personal data.
If you qualify for FREE returns (all orders shipped to an Australian address over the total value of $99 + other conditions - see Returns Policy), we'll pay for the return shipping cost, excluding the cost of any packaging required to return the Goods. See the Returns Policy for conditions and detailed information. Where you do not qualify for free returns, you can either pay the cost of the return yourself, or we can deduct the cost of shipping from your refund.
Please contact us at firstname.lastname@example.org or Live Chat with us online between Mon-Fri 9am-5pm AEST advising what products you'd like to purchase and when you require them to be delivered and we'll respond as quickly as possible advising whether we are able to meet your rush order.
No. onsport.com.au does not store your credit card details. Your credit card details need to be entered each time you make a purachse so that each time they can be separately processed by the secure payment gateway provided by SecurePay and ANZ.
onsport.com.au is proud to offer a wide range of apparel, footwear and equipment from some of the top brands, including: 2XU, adidas, Canterbury, Gilbert, Lorna Jane, Reebok, Running Bare, Rival Swimwear, Speedo, Steeden and more. Click here to view a full list of brands available.
Our list of new brands and partners grows every few weeks and we are currently in discussions with a range of sporting brands, which we will be making available on our site soon, so please return to onsport.com.au regularly to check our brand list.
Yes, we only deal directly with the main wholesalers or fully approved licensed agents in Australia and overseas (in some cases). We deliver products in their original packaging and only supply genuine products. As a member of the Australian Sporting Goods Association (ASGA), onsport.com.au is a member of the Counterfeit Alert Network. For more information visit: www.counterfeitalertnetwork.com.au
Absolutely. onsport.com.au understands that your personal information and credit card data is extremely sensitive and important to you. We use a range of electronic and physical security protection devices to protect your personal data and credit card information from unauthorized access, including a high standard of security encryption provided by one of the leaders in internet security, Verisign (www.verisign.com)
On very rare occasions we may pick, pack and send you the wrong products. If you believe this has occurred, please contact us via email: email@example.com or Live Chat with our friendly customer service team Mon-Fri 9am-5pm AEST if it’s urgent.
Please see the Delivery Policy for details related to any COVID-19 related shipping delays.
onsport.com.au uses Australia Post to deliver directly from any of our distribution centres around Sydney to your doorstep. If you live in a capital city on the East Coast of Australia (Sydney, Brisbane, Melbourne) or surrounding smaller cities, you should receive your order within 2-5 business days of notification that we've dispatched your order (please allow 1-3 business days to dispatch your order). All other regions in Australia should expect delivery to take an additional 2-3 business days. Residents of remote areas of Australia should allow 10-14 business days for delivery. For delivery addresses outside of Australia you should allow up to 15 business days for delivery (excluding customs processing time).
All orders can be viewed in your account under order history after you have signed into onsport.com.au.
A quick way to find a sporting good that you are looking for is to type a search term such as brand name and/or product name or product number into the onsport.com.au search bar found in the top right hand corner of the site.Enter your search terms in the search bar and press enter/return.Alternatively, you can browse our sporting goods range use the main menu (the green bar at the top - you can't miss it!) to navigate through the product and experience categories or browse by the applicable sport.
All orders must be paid for in Australian Dollars. The actual amount charged in NZD will depend on the financial institution's exchange rate at the time of processing the transaction.
Once your order is submitted to onsport.com.au, it is received by our distribution centres (fancy name for warehouses) and shortly thereafter your order will be picked, packed and dispatched to our shipping provider, Australia Post.
It may only be a few hours from the time you submit your order to the time your order is dispatched to our shipping provider.
Please call us immediately if you have placed an order and you wish to change or cancel it.
If your order has not been dispatched to our shipping provider, we MAY be able to change your order, including cancelling it.
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