What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, Afterpay, PayPal, Zip Pay, Klarna. If you’ve been lucky enough to receive an onsport.com.au e-Gift Card you can use that to place orders for fabulous sporting product!
What happens if an item is missing from my order?
Orders can often be sent in multiple satchels/boxes as they may not fit in one satchel/box, or some of the products may have been sent directly to you from one or more of our wholesale partner suppliers. Please contact us via email: contact@onsport.com.au to check the status of your order and if the other products you ordered have not been received within two days of receiving the first part of your order. If, in the rare chance we have missed a product from your order, please notify us and we will send it to you immediately. Chances are, we have already realised and it's on its way to you before you contact us.
What happens if something I order is out of stock?
Our website removes out-of-stock items from the online store, but occasionally an item sells out at the same time as you place your order. If an item on your order is sold out, we will contact you to arrange an alternative.
What is your returns policy?
See our Returns Policy for detailed information and conditions.
How do I use the Afterpay, Zip Pay, Klarna & PayPal payment options?
Existing Afterpay, Zip Pay, Klarna & PayPal users who would like to use one of these payment method when placing an order can click on the relevant payment option near the credit card options and then click on the "Submit" button below. This will then transfer you to the Afterpay, Zip Pay, Klarna or PayPal site (depending on your payment selection) to log in and once you confirm your order in one of these payment sites, you'll be directed back to onsport.com.au and if approved, you'll see the order confirmation page.
