Store FAQs

We currently accept Visa, MasterCard, American Express, Afterpay, PayPal, Zip Pay, Klarna. If you’ve been lucky enough to receive an onsport.com.au e-Gift Card you can use that to place orders for fabulous sporting product!

Orders can often be sent in multiple satchels/boxes as they may not fit in one satchel/box, or some of the products may have been sent directly to you from one or more of our wholesale partner suppliers. Please contact us via email: contact@onsport.com.au to check the status of your order and if the other products you ordered have not been received within two days of receiving your first part of your order. If in the rare chance we have missed a product off your order, please notify us and we will send it to you immediately. Chances are we have already realised and it's on its way to you before you contact us.

Our website removes out-of-stock items from the online store, but occasionally an item sells out at the same time as you place your order. If an item on your order is sold out, we will still ship any other products or confirm any other experience bookings and include an explanation in your package about any excluded items. We will reverse any payment made for an out of stock product or experience.

In the unlikely event you experience a technical issue when you submit your order, please Live Chat with our friendly customer service team Mon–Fri, 9am–5pm AEST or send us an email: contact@onsport.com.au and we’ll advise if we’ve received your order and whether your transaction has been processed or not.

See our Returns Policy for detailed information and conditions.

Your personal information and credit card details are protected by a number of technologies including Secure Sockets Layer (SSL) encryption.

Existing Afterpay, Zip Pay, Klarna & PayPal users who would like to use one of these payment method when placing an order can click on the relevant payment option near the credit card options and then click on the "Submit" button below. This will then transfer you to the Afterpay, Zip Pay, Klarna or PayPal site (depending on your payment selection) to log in and once you confirm your order in one of these payment sites, you'll be directed back to onsport.com.au and if approved, you'll see the order confirmation page.

Using the returns label sent to you (either via email or mail – if you haven’t contacted us for a returns label, please email us at contact@onsport.com.au for a return label to be sent to you):

No, we currently do not ship internationally.

No, all orders must be sent to your nominated delivery address. You can however send your order to a business address (i.e. your workplace) if you know you will be at work around the time the delivery will be made or you can have someone else at your delivery address sign for it.

Yes, we can deliver to your place of work. Please ensure to include the Business Name in the delivery address when ordering so the delivery driver can find the address easily. We encourage you to nominate your work address as your delivery address if you are likely to be at work during the week when your order is being delivered as someone must sign for your delivery.

To use a promotional code, you need to enter it into the promotional code field on the first page of the shopping cart during the checkout process. The shopping cart will display in the payment summary the discount you have received as a result of using the promotional code. You may only apply one promotional code to your order, you cannot use multiple promotional codes within the same order or transaction.

First, review the process in the Returns Policy on onsport.com.au and then email us: contact@onsport.com.au. requesting a returns label to be emailed to you or to request a returns sticker to be snail mailed (posted) to you.

Yes, we deliver to any PO Box Address in Australia. There may be a 2-5 business day delay with shipping Fitbit orders to a PO Box.

If you've received an onsport.com.au e-Gift Card and want to use it, add any products that you'd like to your cart and proceed to the checkout. At the third page in the payment cart, you'll have an option to apply an e-Gift Card/e-Voucher code. Insert your code in the gift voucher box and click the button next to the box and your shopping cart will update to reflect the application of your e-Gift Card towards your purchase.

You can check the status of your order by logging into your account and reviewing your order history. Once handed to our delivery provider, AusPost, you’ll be notified that your products are on their way to you and you can then track your order as it wings its way to you! You can do this by using the AusPost tracking number and hyperlink contained in the email we sent you notifying you that your products have been dispatched from our warehouse.

Alternatively, you can access the tracking number for your products by logging into your account and retrieving it from your order history. You can then enter this tracking number into the ‘track your items’ section in the left hand panel of the AusPost website: http://auspost.com.au/index.html.

Click into the product detail page, select your size (if applicable), the quantity you would like to order, then click the “add to cart” button. Note, if all sizes are greyed out and not selectable, this product is temporarily out of stock.

You can then either proceed to your cart or continue shopping and adding products to your cart. Once you have completed your shopping and are ready to check out, click on the green cart in the top right hand corner of the site to begin the secure checkout process.

You'll qualify for FREE shipping if you place an order exceeding $99 Australian Dollars for delivery to an Australian address only. See Delivery Policy for full details.

We prioritise the security of your personal data by storing it securely on servers and transmitting it through encrypted pages. Rest assured, your email address will not be disclosed to random third parties or sold. Occasionally, we may send you email offers that align with your interests. Additionally, we may share your email address with our trusted supplier partners, such as wholesalers and experience providers, to facilitate communication regarding products or experiences you've ordered. They may also send you relevant offers from time to time. It is important to note that we are committed to handling your personal data responsibly and will never misuse it.

Yes. You will be responsible for the cost and risk of returning goods. Please familiarise yourself with our Returns Policy for conditions and detailed information.

Please contact us at contact@onsport.com.au or Live Chat with us online between Mon-Fri 9am-5pm AEST advising what products you'd like to purchase and when you require them to be delivered and we'll respond as quickly as possible advising whether we can meet your rush order.

No. onsport.com.au does not store your credit card details. Your credit card details need to be entered each time you make a purchase to be processed through our secure payment gateway.

In observance of the Christmas holiday, we will be operating with reduced staff from Christmas Eve until early January. During this Christmas holiday period, please allow for additional response time from our customer service team, as well as additional order handling time, due to reduced staff and supplier closures. Please contact us via email (contact@onsport.com.au) if you wish to check your approximate delivery timeframe and our team will respond as quickly as they can. Thank you in advance for your patience during this festive period. We wish you a very Merry Christmas and a Happy New Year!

Absolutely. onsport.com.au understands that your personal information and credit card data are extremely sensitive and important to you. We use a range of electronic and physical security protection devices to protect your personal data and credit card information from unauthorized access, including a high standard of security encryption provided by Secure Socket Layer technology.

On very rare occasions we may pick, pack and send you the wrong products. If you believe this has occurred, please contact us via email: contact@onsport.com.au or Live Chat with our friendly customer service team Mon-Fri 9am-5pm AEST if it’s urgent.

onsport.com.au uses Australia Post to deliver directly from any of our distribution centres around Sydney to your doorstep. If you live in a capital city on the East Coast of Australia (Sydney, Brisbane, Melbourne) or surrounding smaller cities, you should receive your order within 2-5 business days of notification that we've dispatched your order (please allow 1-3 business days to dispatch your order). All other regions in Australia should expect delivery to take an additional 2-3 business days. Residents of remote areas of Australia should allow 10-14 business days for delivery.

All orders can be viewed in your account under order history after you have signed into onsport.com.au.

A quick way to find a sporting good that you are looking for is to type a search term such as brand name and/or product name or a product number into the onsport.com.au search bar found toward the top of every page.

Enter your search terms in the search bar and press enter/return.

Alternatively, you can browse our sporting goods range using the main menu (the orange bar at the top - you can't miss it!) to navigate through the product and experience categories or browse by the applicable sport.

Once your order is submitted to onsport.com.au, it is received by our distribution centres (fancy name for warehouses) and shortly thereafter your order will be picked, packed and dispatched to our shipping provider, Australia Post.

It may only be a few hours from the time you submit your order to the time your order is dispatched to our shipping provider. Please call us immediately if you have placed an order and you wish to change or cancel it.

If your order has not been dispatched to our shipping provider, we MAY be able to change your order, including cancelling it.